Cake FAQs — Nairobi

Prices at TreatO'clock start from KES 500 for cupcakes and pastries. Here's a rough guide for cakes: 500g birthday cake from KES 1,200 · 1kg from KES 2,400 · 1.5kg from KES 3,600 · 2kg from KES 4,800 · custom designer cakes from KES 3,500 · tiered wedding cakes from KES 8,000. Every cake is quoted individually so you get an exact price before you pay.

Yes. Our cupcakes start at KES 500 and basic cakes start from KES 1,200 — perfect for small celebrations. We also run monthly offers — message us on WhatsApp to find out what's on offer this week.

We accept M-Pesa, Airtel Money, card and cash on delivery within Nairobi. For custom orders we ask for a 50% deposit to start baking, with the balance on delivery. M-Pesa is fastest — once we receive payment we start immediately.

No — delivery is charged separately and depends on your location. Within Nairobi, delivery starts from KES 300. We always confirm the exact delivery fee on WhatsApp before you commit to anything.

We deliver to all Nairobi estates including Kasarani, Westlands, Kilimani, Karen, Lavington, Runda, Eastleigh, Parklands, South B, South C, Langata, Kileleshwa, Roysambu, Kahawa, Ruiru, Juja, Donholm, Buruburu, Utawala, Embakasi, Githurai and along Thika Road, Waiyaki Way, Ngong Road and Mombasa Road. We also deliver to Kiambu, Machakos, Nakuru, Thika and Ruiru. For other towns (Mombasa, Eldoret, Kisumu) we arrange a courier at cost.

Yes. Order before 2pm for same-day delivery within Nairobi, Kiambu and Machakos. For same-day orders, message us on WhatsApp — we'll confirm availability and delivery time within minutes.

Within Nairobi, delivery usually takes 1–3 hours from the time the cake is ready. We send you a photo of the finished cake on WhatsApp before dispatch so you can confirm it looks right, then share the rider's details.

Yes. We offer free pickup from our Nairobi kitchen. Message us on WhatsApp and we'll share the exact pickup location and a time slot.

The fastest way is WhatsApp 0755 227 767. Send us your cake idea, size, flavour, colour theme and delivery location — we'll confirm the price instantly and take a deposit to start. You can also order through the website shop.

For standard celebration cakes, 24–48 hours is enough. For custom designs, tiered cakes or large orders, please give us at least 3–5 days. Same-day orders are possible for in-stock items if placed before 2pm.

Yes. We make custom cakes with edible photos, character themes (Spiderman, Frozen, Barbie, Cocomelon, dinosaurs), specific colours, corporate logos and personalised messages. Send reference photos on WhatsApp for an instant quote.

Standard sizes are 500g, 1kg, 1.5kg, 2kg, 2.5kg and 3kg. Our smallest cake serves 4–6 people. Cupcakes can be ordered in boxes of 6, 12 or 24 — perfect for small celebrations. Tiered cakes are quoted individually.

Yes. We send a photo of the finished cake on WhatsApp before dispatch for all custom orders. You confirm it looks right before the rider leaves.

Yes — cancellations more than 48 hours before delivery get a full refund of any deposit. Cancellations less than 48 hours before delivery are non-refundable. Custom orders cannot be cancelled once baking has started.

We're a legitimate home-based bakery, proudly started from home and built on real customer trust. You can find our work on Instagram @treatoclock and TikTok @treatoclock. Every custom order includes a photo confirmation before dispatch. We've delivered to thousands of families, offices and events across Nairobi.

Every cake is baked to order — we don't stock pre-made cakes. Your cake is baked the same day it's delivered or picked up. This is why we ask for 24–48 hours notice for standard cakes and 3–5 days for custom designs.

We use real butter, fresh eggs, real cream, quality cocoa and premium vanilla. No artificial cake mixes, no cheap shortening substitutes. Every cake is made from scratch in our kitchen.

Absolutely. Follow us on Instagram @treatoclock and TikTok @treatoclock for hundreds of real customer cakes. We also share new bakes weekly.

Buttercream and fondant cakes keep well in the fridge for up to 3 days in an airtight container. Remove from the fridge 20–30 minutes before serving for the best texture. Fresh cream cakes should be eaten within 24 hours.

Our kitchen handles wheat, dairy, eggs, nuts and soy. We do our best to avoid cross-contamination but cannot guarantee any item is completely allergen-free. Please tell us about any allergies when ordering so we can advise you honestly.

Yes. We make eggless cakes and cupcakes — same flavours, same quality. Let us know when ordering and we'll quote you. Eggless cakes need a little more notice, so please order 48 hours in advance.

Yes. We handle office birthday cakes, staff parties, client gifts and event catering. For weekly or monthly corporate deliveries we offer discounted rates. Message us on WhatsApp with what you need and we'll send a quote within the hour.

Yes. We deliver wedding cakes, tiered cakes and large event orders across Nairobi and surrounding counties. For weddings we recommend booking 2–4 weeks in advance. We can arrange setup at the venue if needed.

Yes. We make branded cupcakes with edible logos, corporate colours and custom toppers — perfect for launches, conferences and staff appreciation days. Minimum order: 24 cupcakes.