1. Who we are

TreatO'clock ("we", "us", "our") is a home-based bakery operating in Nairobi, Kenya. We bake fresh cakes, cupcakes and pastries and deliver them across Nairobi, Kiambu, Machakos and Nakuru.

If you have any questions about this policy, contact us at info@treatoclock.kenstack.co.ke or on +254 755 227 767.

2. Information we collect

We only collect information needed to bake and deliver your order:

Order details — your name, phone number, delivery address and the items you order.
Communication — messages you send us via WhatsApp, phone or email about your order.
Payment confirmation — M-Pesa, Airtel Money or card transaction references. We never see or store your full card number.
Site analytics — anonymous page views and device type, used only to improve the website.

3. How we use your information

To bake and deliver your order to the right address at the right time.
To contact you about your order — confirmations, delivery updates, and questions about custom cakes.
To keep records of past orders so we can serve you faster next time.
To send occasional offers — only if you have opted in. You can ask us to stop at any time.

4. Sharing your information

We do not sell, rent or trade your personal information. We share it only with:

Our delivery riders — your name, phone number and address, so they can reach you.
Payment providers — M-Pesa, Airtel Money and card processors, to confirm payment.
Legal authorities — only if required by Kenyan law.

5. How long we keep your information

Order records are kept for up to 24 months so we can handle any follow-up questions. Marketing preferences are kept until you ask us to remove them. After that, the information is deleted.

6. Your rights

Under the Kenya Data Protection Act 2019, you have the right to:

Ask what personal information we hold about you.
Ask us to correct or delete your information.
Withdraw consent for marketing at any time.
Lodge a complaint with the Office of the Data Protection Commissioner.

To exercise any of these rights, email info@treatoclock.kenstack.co.ke.

7. Cookies & analytics

We use a small number of cookies to remember your cart and to measure anonymous website traffic. You can block cookies in your browser settings, but parts of the site (like the cart) may stop working.

8. Changes to this policy

We may update this policy occasionally. The "last updated" date at the top of this page will always reflect the latest version. Significant changes will be announced on this page.

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